Spirit Solutions provides free delivery across Melbourne for licensed hospitality and liquor businesses. We focus on reliable service, flexible delivery arrangements and fast support when customers need urgent stock.

Order Processing

Orders placed before midnight are generally processed the following day. We process orders seven days a week, including weekends. There is no minimum order value for delivery.

Delivery Area & Schedule

Melbourne Delivery Area

We currently deliver to all Melbourne suburbs. Delivery outside Melbourne may be considered for larger orders; please contact us to confirm availability.

Delivery Days

Our regular delivery days are Wednesday and Thursday, though we can deliver on other days when required, including urgent or last-minute requests. You may request a preferred delivery day when ordering, subject to confirmation by Spirit Solutions.

Urgent & Same Day Delivery

Urgent and same-day delivery may be available at no additional charge. These requests must be accepted and confirmed by our team. Please contact us as early as possible so we can check stock and delivery capacity.

Receiving Your Delivery

Deliveries are taken inside the premises or placed in a secure area. If the premises is unstaffed, customers must provide safe and accurate access instructions beforehand. You may provide specific delivery notes, including access codes, contact details, or entry instructions, when placing your order.

Licensed Commercial Customers Only

Spirit Solutions supplies licensed commercial customers only, including restaurants, bars, hotels, clubs, and bottle shops. Customers must hold a valid liquor licence. We cannot sell alcohol directly to the general public.

Damaged, Missing or Incorrect Products

Please contact us as soon as possible if an item is damaged, missing, or incorrect. While there is no fixed reporting deadline, prompt notification allows us to resolve the issue faster. Please provide your business name, order/invoice number, a description of the issue, and photographs of any damage.

Delivery Support

For order updates or urgent requests, our team is ready to assist:

• Primary contact: Chelsea
• Secondary contact: Riley
• Account and escalation: Adam
• Phone: [INSERT ADAM'S PHONE NUMBER]
• Email: [INSERT ADAM'S EMAIL ADDRESS]

Our Delivery Commitment: We understand that running out of stock disrupts your business. We offer seven-day-a-week availability to ensure you have the support you need, whenever you need it.