Spirit Solutions respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you interact with Spirit Solutions, purchase products from us, apply for a wholesale account, visit our website or communicate with our team.

1. About Spirit Solutions

In this Privacy Policy, Spirit Solutions, we, us and our refer to:

• Legal business name: [INSERT REGISTERED BUSINESS NAME]
• Trading name: Spirit Solutions
• ABN: [INSERT ABN]
• Business address: [INSERT BUSINESS ADDRESS]
• Privacy contact email: [INSERT EMAIL ADDRESS]

2. Who this Privacy Policy applies to

This Privacy Policy applies to personal information we collect from business owners, directors, hospitality venue managers, and other professional stakeholders. Our services are intended for businesses and people who are legally permitted to purchase, order, receive or deal with alcoholic products.

3. What is personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. While information relating only to a business may not be personal information, details relating to an identifiable owner, director, or employee may be.

4. Personal information we may collect

We may collect information including your name, business details, contact information, account login data, purchase history, payment records, and communication records. We generally do not store complete credit card details; payments are handled by secure third-party gateways.

5. Information collected for wholesale accounts

When you apply for a wholesale account, we request information to verify your business, such as your ABN, liquor licence information, and trade references. Incomplete or inaccurate information may prevent us from approving your account.

6. How we collect and use information

We collect information directly from you or through authorised representatives, public registers, and credit reporting services. We use this information to process orders, manage accounts, provide customer service, and meet legal obligations.

7. Cookies and website activity

Our website uses cookies to maintain account sessions, improve site performance, and ensure security. You can manage these settings through your browser.

8. Disclosure and Overseas storage

We do not sell your personal information. We may disclose information to service providers (e.g., couriers, payment processors) where necessary to complete your order. Some providers may store data outside Australia, and we take reasonable steps to ensure they adhere to Australian privacy standards.

9. Privacy complaints

If you have any questions or complaints regarding your privacy, please contact our team:

Privacy Officer | Spirit Solutions
Email: hello@spiritsolutions.com.au
Telephone: +61 401 842 685